FAQs

Due to the nature of our business, the production schedule, and the items we need to have on hand to create Greenbites , we are unable to cancel your order after it has been placed. This includes refunds. Our ordering process is a multi-step Handcrafted process, and designed purposefully to eliminate incorrect, or orders made by mistake. By submitting your order, you are agreeing to these terms, and understand these conditions.

Contact us directly to : email: greenbitesgo@hotmail.com Chat Box (BOTTOM Right of main page) Live customer service available Monday-Saturday

No, unless you leave a note at checkout we opt in reducing waste always, all labels are mention below each item and items are baked fresh and shipped, we DO NOT prepackage items all is BAKED FRESH!

No, due to items been vegan without animal products they have an extended shelflife without refrigeration, ice would melt during shipping process and wet our biodegradable capsules.

Please make sure to add your discount codes at checkout. We understand that this can be frustrating, so please make sure to check your discount code before hitting submit!

Your order will arrive at room temperature (we recommend refrigerating after opening order for freshness- warm up when needed) since handcrafted and baked fresh all will be packaged carefully. Shelf life for items are over 2 months, no need to worry about them been in bad condition, for any question in your order please email greenbitesgo@hotmail.com

Not at the moment as shipping there will be over 75$ fee+ tax but for information please messages us at greenbitesgo@hotmail.com we would love to make your bites dreams happen for you!

We are unable to resend the products to you if you put the wrong address, and they've already been shipped. UPS/USPS are unable to refund, reimburse or replace orders that have improper or incorrect addresses for delivery. Please verify your shipment information before submitting your order. Should you notice an error after placing the order, it is your responsibility to contact us AS SOON AS YOU NOTICE so we can attempt to fix the issue before your product ships.

We baked your goods! But we do use USPS help to deliver nationwide for claims after your tracking number is been checked after been ship, file a claim for any issues as packaged lost, box completely broken or destroid, or any issues that need delivery attention please file a claim to https://www.usps.com/help/claims.htm

If missing an item simply 24 hours after arrival please take a picture of the items in your box, and send us a full picture of all items missing, we will double check in our end to ensure the error as all is double check with our preparation team, missing items can be shipped or added to next shipment once reviewed. email all info to greenbitesgo@hotmail.com

If your order was damaged you must write in immediately in 24 hours with the require picture documentation of the damage to greenbitesgo@hotmail.com Our customers mean the world to us and we will make sure you'll be taken care of, be patient and wait for a review.

-Once order is received we handcraft every order -Big orders, pies and special notes will take its time as we do not use mass factory equipment to make thousands of this products (for priority orders contact us via instagram, facebook or email to add a note to order for optimization for delivery) -Packaging and creating label (email will be sent to you, make sure your junk is checked for you to have an idea which day order will arrive ) -We ship daily dozens of orders, please know that we are serving all U.S.A., Hawaii and Puerto Rico and our demand only grows, is highly recommended to order in time (Next day shipping to your door, DO NOT EXCIST) -Handling 4-5 days (as 2023)/ shipping 2-5 days (USPS shipping) CHECK EMAIL for updates Disclaimer: All orders will be shipped in order received, times are not guarantee due to high demand of products, highly recommended to order beforehand.

Yes we do from Naples, Florida to Hawaii, Puerto Rico and even Alaska loves this goodies! You cannot beat FRESH-BAKED!!

🍪Bars, cookies and brownies : 2 months in sealed container inside fridge / Freeze possible 🍩Rolls: 3 weeks in sealed container inside fridge / do not freeze Best eating room temperature / keep off direct sunlight, storage in fresh area or fridge.